588 inquiries | Mortgage Loan Originators
(714) 744-2000
http://www.firstamericanhomelo...
Company Rating
AAA
Customer Reviews
based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege a variety of allegations relating loan modification contracts. Some complainants allege the company fails to honor their money back guarantee which was allegedly offered in connection with loan modification contracts. Other customers complain they have been waiting excessive time periods for a modification with no word from the company on the status of their case. In a few cases complainants report the company makes unwanted solicitation calls to their home which they are unable to have stopped. ~~The company responds by suggesting a contact person for resolution or by providing explanations for delays. Allegations concerning inability to obtain refunds based on non-performance of loan modifications are generally not addressed.
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Company Info
This company's business is a mortgage lender and mortgage broker services.
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Licensing
California Department of Real Estate
Verified License
License Number: 01299073 Status: Licensed
BCA has no information regarding government actions at this time.
Since October 11 2009 California law now prohibits any person including real estate licensees and attorneys from demanding or collecting an advance fee from a consumer for loan modification or mortgage loan forbearance services affecting most residential dwellings. Agreements entered into and advance fees collected prior to October 11 2009 are not affected. Advance fees inadvertently collected after October 11 2009 must be fully refunded. If loan modification or other mortgage loan forbearance services are offered or negotiated in Spanish Chinese Tagalog Vietnamese or Korean then the above noted disclosure must be provided to the consumer in the language in which the services are discussed or offered. ~~Any person who negotiates attempts to negotiate arranges attempts to arrange or otherwise offers to perform a mortgage loan modification or other form of mortgage loan forbearance for a fee or other compensation paid by the borrower is required to provide the following information to the borrower as a separate statement in not less than 14-point bold type prior to entering into any fee agreement with the borrower:~~"It is not necessary to pay a third party to arrange for a loan modification or other form of forbearance from your mortgage lender or servicer. You may call your lender directly to ask for a change in your loan terms. Nonprofit housing counseling agencies also offer these and other forms of borrower assistance free of charge. A list of nonprofit housing counseling agencies approved by the United States Department of Housing and Urban Development (HUD) is available from your local HUD office or by visiting www.hud.gov."~~
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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