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First Light Property Management, Inc. complaints

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1001 Manhattan Beach Blvd.
Manhattan Beach, CA 90266 | Get Directions

(888) 773-7573

http://firstlightpropertymanag...

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Total Amount in Dispute:
$1,157.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against First Light Property Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against First Light Property Management, Inc.

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9/28/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,157.00 Amount Settled: $0.00

Customer Complaint

8/16/2021

They gave the entirety of the security deposit to my roommate, despite us being joint on the lease and and paying separately. After this, they have failed to respond to my emails or phone calls. Resolution Sought They need to give me my security deposit.

Company Response

9/15/2021

We have searched all records for the name of the complainant and are unable to identify any tenancy with our company. Please provide property address and unit number as if this is a property that is no longer managed, we may need to pull pull old records outside of current operating system. As for leases with multiple occupants, deposit refunds are typically sent to one occupant and details between roommates are often unknown. We look forward to getting more details so we can assist if necessary.

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