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GainSaver

  946 inquiries |
Computer Dealers Retail

3310 Industry Drive
Signal Hill, CA 90755
| Get Directions

(562) 606-1096

http://www.gainsaver.com

Monday through Friday: 5:00AM - 5PM PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/13/2017

AVOID!!!!!

I decided to give them a shot even after I read all the horrible reviews. Now I wish I wouldn't have done business with them at all! I have been waiting over 3 weeks for my check for a MacBook Air I sold them and I've been told each week its been sent out. I caught them in a lie today and was immediately transferred to an automative system. I tried calling back to talk to a member of management and it just kept ringing. They are obviously screening my calls so they don't have to talk to me. This company is terrible from top to bottom. Their trade in prices may be slightly higher, but it's not worth the headache they cause. AVOID!!!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege a variety of delivery and inventory related problems. Some customers complain they receive defective merchandise and encounter difficulties with refunds and exchanges. Some complainants report the company sells out of stock merchandise or in some cases attempts to substitute out of stock items with another brand. In a few cases customers complain that the specifications or functions of items purchased were misrepresented at the time of the sale.~~The company responds to complaints by agreeing to send call tags for pick ups making exchanges or issuing refunds.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against GainSaver closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

GainSaver offers name brand computer parts, PC Systems, Tablet PC's for Apple, Mac and more.

Primary Contact: Steve Harper (Sales Manager)
Business Started: 10/3/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation the company must ship your order when promised. If the company doesn't specify a shipping time it must send the merchandise within 30 days. If there will be a delay the company must give you the option to either agree to the delay or cancel the order. ~~If you decide to cancel your pre-paid order the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase the seller must adjust your account within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

GainSaver.com
Gain Saver

Websites:
There are no additional web sites.

Contacts:

Brian Nelson (President)

Other Categories: