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GameStop Corporation

  376 inquiries |
Video Games Retail Dealer

625 Westport Parkway
Grapevine, TX 76051
| Get Directions

(800) 883-8895

Please call us for business hours.

Company Rating


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Customer Reviews

based on 2 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

34 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/18/2019

Poor customer service

A replacement manager name Gary for Gamestop located on Memorial Blvd. in Port Arthur Tx. held me responsible for his employee Elijah bothering me aggressive and hateful. I tried to ignore their employee from speaking anymore disrespectful purposely he personally kept being immature to defend my safety I tossed a paper object at the counter he stood behind to get him away from me I was not violent. The other employees don't try to get in my face and demand me to answer them since I am not his child this complaint is against Gary not training the guy to greet the customer when the assistant managers had to clear the guy issue he caused before I was even in the store. His manager kept defending him saying he managed for years and I open my account around the same amount of years he brought up. The previous Manager Raven I was explained was the previous manager of both locations in Port Arthur, Texas. This Complaint is for him to have to respect the customers when we come to Gamestop his employee Elijah should not be legally allowed to offend and taunt several careless statement to me when I ask what his problem is and he admitted he has drug issues. His manager defended him saying he not and theirs drug test employees have to pass but he was being unprofessional for not admitting the guy needed to be drug tested because he does not speak to customers legally he even say juvenile remarks which is what caused me to not allow him to taunt me in a store I pay for games not fight.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

34 complaints against GameStop Corporation closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
1 Making a partial refund
10 Agreed to make an adjustment
6 Refusing to make an adjustment
4 Refuse to adjust, relying on terms of agreement
11 Unanswered

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Other Information

Company Info

A global multichannel video game, consumer electronics and wireless services retailer with more than 6,600 stores worldwide, GameStop makes the most popular technologies affordable and simple.

Primary Contact: R. Richard Fontaine (Chairman/ CEO)
Business Started: 5/14/1996

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.