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GameStop Corporation complaints

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625 Westport Parkway
Grapevine, TX 76051 | Get Directions

(800) 883-8895

http://www.gamestop.com

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Total Amount in Dispute:
$9,471.00

Total Amount Settled:
$803.00

Complaint Experience

81%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

48 complaints against GameStop Corporation closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
1	Making a partial refund
15	Agreed to make an adjustment
1	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
7	Unanswered

48 complaints against GameStop Corporation

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4/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

GameStop in Moline , IL - 3 times ive driven out of my way to the store during business hours. Lights are on open sign is lit and the store is locked for lunch break. No listed lunch break closures but no choice other than wait the 30 minutes or leave and come back. Different times each day as well. Resolution Sought Let me know when this issue has been corrected. List hours of closures

Company Response

4/10/2024

Hello Aaron, On behalf of GameStop, we apologize for this poor experience in association with our company. ? We strive to provide excellent service and ensure our stores are always open and available for our customers to come visit and shop with us. Unfortunately, there may be extenuating circumstances in which we may open late or have to close our stores temporarily during operating hours. I appreciate you sharing this experience with us and can assure you we'll do our best to minimize any sort of down time in our stores. If you have any additional questions or concerns, please do not hesitate to reach back out Best Regards,? Ever M. Ever M.| Better Business Bureau Liaison | GameStop

4/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $547.98 Amount Settled: $0.00

Customer Complaint

3/27/2024

My debit card was lost/stolen filed a police report they will not do anything about it all I want is a refund. Resolution Sought Get a refund.

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