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GE Appliances complaints

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Appliance Park, AP3-232
Louisville, KY 40225 | Get Directions

(800) 626-2005

http://www.geappliances.com

Monday–Friday: 8 a.m.–10 p.m. ET
Saturday: 8 a.m.–7 p.m. ET
Sunday: Closed

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against GE Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against GE Appliances

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11/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

10/6/2022

I bought a GE oven in Feb 2021, and it did not function well in a couple of ways. I first contacted GE in April 2021 or even earlier. Technicians were sent about 4 times, and other issues were resolved except that the oven bulb constantly goes off while the oven is working. GE denied my request of a refund even though the unit was in warranty, but it promised for an upgrade at a discounted price. Then I picked a better model (PSS93YPFS). Due to the unavailability and GE Consumer Relations' unresponsiveness (usually I had to write 5-6 email messages to receive one response and they NEVER kept their promises to call me or contact me), it has been almost a year since we agreed upon an upgrade replacement. In July, they offered a discounted price of 1599.33, and two days ago, a new price of 1008.42 was offered. We were about to get this done. However, today, when I was ready to pay via the phone, GE Consumer Relations told me the numbers were calculated wrong, and I need to pay 2240 something. The price of this model is listed 2221 on the GE website. Their "discounted" offer is higher than the list price. But, I was told 2240 is the price Consumer Relations can offer. Or, I can purchase online on my own. I have NEVER encountered any customer service departments like GE's. I cannot find their supervisor to complain. For a year now, I still have to deal with the dysfunctional oven and incompetent customer service. My case number with GE is 08128302. Resolution Sought 1. Get a full refund. (I prefer this because I have zero confidence in GE any more) Or 2. Get a replacement for a reasonable, genuinely discounted price.

1/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/9/2021

I purchased a stove from Ge after a service tech examining my current stove said I needed a new one , I used all information he provided. I purchased the stove, installation and removal. The delivery day came and the delivery guys came and said they just dropped off , no install or take away. I CONTACTED LOWES WHO SELLS GE AND THEY SAID IT WAS A CORPORATE store call them, after finally. Getting their numbers was on hold two days(literally) never spoke to a soul, can't get new stove installed. If they won't install it then refund my money and I will buy somewhere else that actually cares. Horrible company at this rate I would say buy anywhere other than ge Resolution Sought Either install it Pronto or I'll leave it in my back yard and they have 30 days to heal it away then it goes to the junk yard and give me a refund for fraud in the inducement, fraud in the act etc.

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