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Gemological Laboratory of America, Inc.

  1,416 inquiries |
Appraisers

6433 Topanga Canyon Blvd. #168
Woodland Hills, CA 91303
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(844) 452-4367

http://www.gemlabamerica.com

Summer Operational Hours: 11am - 4pm

Company Rating

A

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Customer Reviews

based on 1 review.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/22/2018

ESTIMATE VALUE OF JEWELRY OVER PRICED

I purchased a necklace and ring from a internet auction site. In the ad it stated values as set by this company. The ring they set a ESTIMATED REPLACEMENT VALUE OF $6,848.00. The pearl necklace has a ESTIMATED RETAIL REPLACEMENT VALUE of $1,975.00. I bought these for what appeared pennies on the dollar. I was curious of what type of quality this stuff was so I took it to a well know jeweler and had them both appraised. The high priced ring came to $150.00, with notations that there is a crack across the stone, a prong is broken off and the stone is not of gem quality. His appraisal for the ring is $150.00. On the pearl necklace is a freshwater dyed black peral set. The grade of the strand is STANDARD, which is of low quality. His retail estimated value came to $200.00. So the total value of GLA came to $8,823.00 and my jewelers appraisal came to a total of $350.00, a DIFFERENCE OF $8,473.00. Call me crazy, but there is no way this junk can be worth what was advertised and someone is overstating the quality of this stuff and misleading the buying public. I contacted the selling house about this and all they could say was that they contract this outfit to appraise their stuff. They have no control over what numbers are assigned to the items.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Gemological Laboratory of America, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

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Other Information

Company Info

GLA specializes in jewelry appraising, loose diamond certificates, jewelry and gemstone quality analysis reports.

Primary Contact: Christina Cruz (CEO)
Business Started: 5/15/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

GLA

Websites:
There are no additional web sites.

Contacts:

Viola Tozier (Bookkeeper)
Customer Service
James Lovett (Director of Finance)

Addresses: