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General Hobby

740 inquiries |
Hobby Shop

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19745 Colima Road, Suite 1-912
Rowland Heights, CA 91748 | Get Directions

(909) 581-8873

http://www.generalhobby.com/

Company Rating

BBB

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/17/2022 Jason R.

Always late or damaged or scammed in some way.

I have just about had it. I see everyone else has problems too. This was my 4th order with them, so I knew what to expect, but this is ridiculous. No emails, no tracking, pay for 3 day shipping and he screws you over every time. Items arrive open, smashed, super late. I have done some checking on this business too with the local police. Seems they know all about him but do nothing about it. Anyone have any ideas? I would never order from him but I was the only place I could find to get parts "supposedly" for my SBACH....what is really worth pursuing here? Surely I cannot be the only person that feels they are entitled to some form of refund for damaged parts and false shipping....I even filed a complaint with USPS, but since he did not actually ship any of my orders that way they wouldn't even look at the case, lol a total joke. Seriously the USPS have a Security Department that clearly states a person cannot offer shipping via USPS and charge for it and ship another way but yet they do nothing when it is discovered.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against General Hobby closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an online hobby store.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Richard Yan (VP)

Addresses:

20687-2 Amar Road, Walnut, CA, 91789

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