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Georgia Power Company

  245 inquiries |
Electric Companies

30 Ivan Allen Jr. Blvd. NW
Atlanta, GA 30308
| Get Directions

(404) 506-5000

http://www.georgiapower.com

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

10 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/5/2018

We moved into a new rental home. Georgia Power turn off the power even though the paperwork was already started.

We moved into a rental home and were told that we had three business days to turn the power on in our name. We started the paper work Friday and it is a holiday weekend, so we would have Tuesday and Wednesday. Georgia Power turn off the power even though the paperwork was already started. They stated their policy was to request paperwork one day, review it the second day, and turn the power on the third day. I called Georgia Power and explained that a person with disabilities was already living at this address and asked if there was a priority so the power could be turned on in a more timely manner. I offer to pay a higher fee as well. They were very rude and customer service and two supervisors just continued to read their policy over and over and stated nothing could be done and they could make no rushes or guarantees as to when we will have power again. They do not have a plan for special needs situations for example: a person requiring oxygen to breathe, small infants and children, persons with disabilities, or the elderly. I think this is discriminatory and should be addressed. The company should allow for same day service even though a fee is required to handle special situations. No other utility company requires 3 days to provide a service ( not the water company, Walton EMC, Jackson EMC, or any other "needed" service. This is discriminatory and dangerous to the special needs people of the public they serve. We cannot choose another provider to go with either and thi

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Complaints and Resolutions

Total Amount in Dispute:
$1,103.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

10 complaints against Georgia Power Company closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
10 Unanswered

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Other Information

Company Info

This company's business is an electric company.

Primary Contact: Gaydrea Brown (Customer Service Representative)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Southern Co
Georgia Power Company
Southern Enrgy Solutions LLC
Southern Company Services Inc

Websites:

Contacts:

Customer Service
Paul Bowers (President/CEO/Chairman)
Pedro Cherry (Executive Vice President)
H Franklin (President)

Addresses: