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Georgia Power Company complaints

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30 Ivan Allen Jr. Blvd. NW
Atlanta, GA 30308 | Get Directions

(404) 506-5000

http://www.georgiapower.com

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Total Amount in Dispute:
$783.00

Total Amount Settled:
$257.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

9 complaints against Georgia Power Company closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

9 complaints against Georgia Power Company

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4/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

3/26/2024

I paid my bill on time, but received a letter saying bill wasn't paid. When I called they said my bank blocked the payment, when I called the bank they have no record of it. They refuse to take the charge off even though they have been paid and there is no record of my bank blocking thy payment. Resolution Sought Take the 30 dollar charge off my account

Company Response

3/28/2024

Mr. Pingree, Thank you for expressing your concerns in reference to your electric service account. We do see where your payment of $174.47 was returned with the reason of “unable to locate account”. To ensure that your future payments are processed correctly, we ask that you log into your account and verify your banking information. We have issued credits on your account for the $30 returned item fee and the $2.62 late payment charge. Again, we offer our sincere apologies for any inconvenience this matter may have caused you. Thank you for being a valued customer! Georgia Power

3/27/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

2/21/2024

I would like to report Georgia power for not allowing to pay my light bill in a timely matter. I am locked out of my account and Georgia Power is saying that they can not find my old or new mobile number in their system..,, I was also trying to make an extension for my light bill to be since I have been keeping my air condition and heat on Auto but for some reason my bill sky rocketed to $500, Their may be a criminal warrant put against some criminals that may be responsible for this. Her name is Kiya Jefferson boyfriend is Emanuel Mathis. Please have Georgia power to contact me me before the 29th of February because my bill will be due, I'm also going to use another electric provider in the future, because this is really unprofessional, I also have a special authentication code for my account and Georgia power is also hanging up when I use my social security number. Resolution Sought Allow me to pay my light bill in a timely matter.

Company Response

3/14/2024

Ms. Richardson, thank you for making us aware of your concerns. We regret to hear of any inconvenience experienced. We sent an email to discuss your concerns further. Please respond as soon as possible, so we can reach a resolution.

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