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Glasstream Boats complaints

3122 Oxmoor Ind Blvd
Dothan, AL 36303
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(850) 873-6205

http://ww.glasstream.com

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Glasstream Boats closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Glasstream Boats

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12/27/2019

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

12/12/2019

I bought a new boat that was miss matched. It was supposed to have a short shaft motor with cable steering. It has a longshaft motor and unable to raise it up with cable steering. The company said they would change the motor originally. Now they said they would adjust the cable, which can't be done. Authorized repair facility said it supposed to have a short shaft. It is not safe on the water as it is. Manufacturer says you can raise it to top setting to work properly. With cable steering you are unable to lift it to top setting. Needs hydraulic steering to go to top setting. I'm not sure it will even work right at top setting. Dealer said no when I brought it to them. They said they would reposition the cable, and raise the motor, which is not possible. When I asked how they said they would have a technician call & explain it so I said ok. He never called. They said the boat would have to go back to Alabama. If it was a matter of adjusting the cable and raising the motor the could have been done local to me at the authorize facility. Since the last conversation 3 plus weeks ago, they refuse to answer my phone calls and emails. I have my correspondences documented with them. I am paying for a boat, not able to use it. This is now going on 3 months. Multiple reviews claiming no correspondence or answering of phones. Try to call them yourself from a personal number. I bought a brand new boat that is not water ready or safe. If a car breaks do take back to China or Detroit. Resolution Sought I would simply like them to fix my boat so that I can safely use it. Rerouting the cable is not going to work. Put new proper short shaft motor on at an authorized dealer in Daytona FL. I bought a brand new boat that is supposed to be water ready and it is anything but Tammy setliff (850-873-6205) is the last person I had contact with. I have an email from her stating she would replace the motor. She is now not accepting my calls. Desire quick resolution as this has gone on for 1 month plus

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Company Response

12/16/2019

The customer will be bringing his boat to a local Glasstream dealership to have the motor replaced to accommodate a shorter shaft length. Once the engine is replaced he should have no problems with his boat. All expenses will paid through our warranty department.

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Customer Rebuttal

12/18/2019

That is definitely the outcome I wanted. However, I called them several times on 12/17 and 12/16, trying to find out what day the engine should be local to me in Daytona and they are not answering my phone calls. I am having faith that they will do what they said to me which is the same thing they said to you. When in fact the engine is here in Florida when it's supposed to be and put on at their expense I will then write that I am satisfied. They said the engine should be here this week that's why I was calling them to find out what day, so I can make arrangements to drop my boat off but they are not picking up the phone.

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Company Final Response

12/27/2019

Mr. Luke has been provided the shipping information from Suzuki. Due to the holidays shipping has not been as performed as quickly as it normally would. Our receptionist was out of the office last week and was not able to return Mr. Luke's phone calls, but has been in contact with him as of yesterday, Dec. 27, 2019 when she returned. The dealership in which his boat is getting serviced at will be calling him next week to schedule a service time that best fits his schedule. We have given the customer the dealership's contact information as he is free to call them to follow up on the motor servicing. We are working hard on making sure Mr. Luke is taken care of and satisfying his needs as a customer.

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