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Gofobo complaints

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9625 Black Mountain Road STE 205
San Diego, CA 92126 | Get Directions

http://www.gofobo.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gofobo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gofobo

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10/4/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/20/2021

This an wanted email filling my inbox with offensive material about horror films. I attempted to unsubscribe. I contacted the chat which completely misunderstood my request. And then referred me technical services for a 5$ fee. I think this is a scam Resolution Sought Unsubscribe me from Gofobo. Block and further contact with me. Thank you

Company Response

9/21/2021

Hello, apologies if there's any confusion, but I can absolutely assure we do not charge for support (support@gofobo.com). Based on your request, please see the options below to resolve your concern: 1. Keep your account, but unsubscribe from emails - please head to this URL to change your email preferences (unsubscribe from emails you choose): https://gofobo.com/main/email_preferences/ 2. Delete your account completely - please head to this URL if you would like to close your account: https://gofobo.com/main/account_delete

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