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Gold Rush Energy Solutions complaints

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4911 Windplay Drive, Suite 4
El Dorado Hills, CA 95762 | Get Directions

(530) 334-0676

http://www.goldrushenergy.com

Monday-Saturday: 6 AM- 9 PM

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Total Amount in Dispute:
$16,592.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gold Rush Energy Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gold Rush Energy Solutions

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3/1/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $16,592.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

Solar panels were installed on 10/28/2021. However the Marin County building department has declined twice (12/2/21 &12/13/21) to sign off on the building permit. I have solar panels that I can't use! The issue is the service panel. The building department notified them prior to installation that the service panel would need to be replaced but the installation occurred without the service panel upgrade. It was only afterwards that I found out about this. After the second failed inspection the contractor stopped returning my calls. (I understand his point about specific code violation but if he wanted to make a point with the building department he should have gotten my "buy in", which I never would have given. Resolution Sought Upgrade the service panel in a manner that meets building department approval. Cost should only be for materials as I believe that if the upgrade had occurred at the time of installation it would have been less as there was already had a crew there.

Company Response

2/17/2022

We apologize for the inconvenience. I hope that you understand that the building requirement from Marin County is unique and a new stipulation forbidding new electrical work in Zinsco service panels. After Marin County refused our dispute we promptly revised our plans and submitted for the Main Panel Upgrade with your utility company and scheduled it for the first available date. Unfortunately, that date transpired while there was a state of emergency in El Dorado County where the utility power was down in a snowstorm, thus your MPU date was postponed by the PG&E. We have since installed a main service upgrade free of charge and passed your final inspection. We apologize for the inconvenience, however in reviewing the case I can only conclude that our staff performed with prompt forthrightness and did not charge for your Main Panel Upgrade. Thank you for being our customer.

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