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Goldco Direct, LLC

Member | 3,723 inquiries |
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19528 Ventura Blvd Suite 370
Tarzana , CA 91356 | Get Directions

(855) 848-4653

http://www.goldcodirect.com

Monday - Friday 7:00am - 4:00pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 05/22/2012
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 2/26/2014 Paumas

Highly Recommend!

Being the first time I actually looked into precious metal IRA's, I was very skeptical at first because I had no clue how anything worked. However, the people at Heritage Gold Group really explained the concept to me and made me feel super comfortable with what I was investing my money into. Lana Lee helped me set up my account and she put everything in place for me so it was simple to understand. I definitely recommend their services, especially to anyone, like me, who was a first-timer.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Goldco Direct, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

For generations Heritage Gold Group has been providing front end processing for precious metals and IRA investment parent company GoldCo Direct LLC.

Primary Contact:	Trevor Gerszt (Managing Member)
Business Started:	10/7/2006
Social:

About Goldco Direct, LLC

Based in Woodland Hills, in California’s famous San Fernando Valley, Heritage Gold Group is a division of GoldCo Direct, founded by Trevor Gerszt in 2006 to help clients looking to add precious metals to IRAs and 401Ks, as a tool to diversify their retirement portfolios and physically preserve their individual wealth.

Precious metals are widely acknowledged by investors and economists as a hedge against runaway government spending and excessive money printing by the Federal Reserve. For years, the Gold IRA Experts at Heritage have helped investors take advantage of little known loopholes in retirement account rules that eliminate fees and taxes when exchanging stocks and bonds for physical metals like gold and silver.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Heritage Gold Group

Websites:
There are no additional web sites.

Contacts:

Adam Gardiner (CMO)

Customer Care

Information