Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/23/2019 Sharon H.

I would like this not to happen to anyone else ever.

On October 24, 2018 I found I could not open my storage door on the bottom storage at Golden State I got somebody to help me and I noticed that everything was in disarray, my things were gone through And things were stolen. Also the alarm that supposed to alert anybody in the office that my storage unit was broken into on was broken and smashed up it seems like they came in over the walls which is easy to do apparently and took my stuff (Also as I went through each of my storages and took thorough pictures I noticed the same thing. Storage unit told me that no one got into my storage is because my locks weren't cut but three out of the wall of four of the walls in the storage units were easily accessible to anyone in the storage next to it behind it beside it and it is wrong and they know about it and that is why I am reporting today almost one year later because I have been devastated as my pictures and valuables were rifle through stolen or destroyed. I would like them to patrol for thieves I would like this not to happen to anyone else ever. I would like them to except the responsibility because they have not I don't give my key to anyone I have had people help me move stuff in but I have never lost the key to anyone. At the storage is for 16 years two of them and they had alarms inside the gate code I felt safe in for years and years and years I was safe and then all of a sudden I come in one day and find out I was wrong.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Golden State Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is self storage – household/commercial.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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