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PO Box 4428
Carlsbad, CA 92018
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(858) 847-0009

http://www.greatcall.com/

24 hours a day, 7 days a week.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/23/2014

CELL PHONE COMPANY GIVING A REFUND

I have had a wonderful outcome from my complaint with Great Call cell phone company. Linda Fernandez was the only company out of 3, including my credit card company and the Attorneys general of Illinois and California although they did respond by postcard that they would look into the matter. Linda did more than look into the matter she responded immediately and actually charged right into the problem. I was so surprised to hear from her and even more pleasantly surprised that she was able to contact the company and resolve the problem. I have corresponded with Linda for several weeks until the matter was resolved and I can't say enough for her professionalism. I have already referred her to a friend in Florida. Gayle Miller

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Complaints and Resolutions

Total Amount in Dispute:
$646.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Complaint Closing Statistics

4 complaints against GreatCall, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Greatcall, Inc. provides emergency cellular service phone sales. We are a leader in providing products, services and apps that keep you connected, protected and in control of your life.

Primary Contact: Customer Satisfaction
Business Started: 1/1/1994
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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