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Greekbill Inc

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2780 Skypark Drive, Suite 315
Torrance, CA 90505 | Get Directions

(800) 457-3816

http://www.greekbill.com

Monday - Friday 7:00am - 5:00pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/8/2014 James D.

Absurd charge for making a typo on the GreekBill website

I have paid my daughter's sorority bill through GreekBill.com for the last year, always on time. When I paid the last bill, I inadvertently made a typo when entering my bank's routing number (I transposed two numbers). I was then notified by GreekBill that due to a returned check, I was being charged $25. I called GreekBill customer service, and explained that this was an honest mistake (it wasn't insufficient funds, it was a typo), and that since I had paid all of my previous bills on time, could they provide a waiver of this fee as a courtesy. The customer service rep denied my request without giving any reason why. Great customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Greekbill Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

GreekBill was founded on the vision of providing value added financial management services to the Greek Community.

Primary Contact:	Customer Service
Business Started:	3/10/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 51888, Los Angeles, CA, 90051-6188

23224 Crenshaw Blvd, Torrance, CA, 90505

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