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Groupon, Inc.

  658 inquiries |
Coupon Promotion Services

600 West Chicago Avenue
Chicago, IL 60654
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(312) 676-5773

http://www.groupon.com

Customer Service: Monday - Friday: 9am - 5pm CT

Company Rating

F

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Customer Reviews

based on 2 reviews.

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Complaint Experience

73%

Complaint Resolution Index (CRI)

70 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/24/2017

Scam

I have never had a problem with Groupon until recently. I had purchased products/services but have been unable to use due to having to relocate, unknown to me at the time of purchase. When attempting to communicate with customer service, to see if there was a workable solution so that i could use the money spent on something local or functional, i encountered a courteous but disconnected response. Multiple emails were sent over a period of time and i have never had a bad experience with Groupon before, so i was expecting a much different experience. When i emailed customer service, it was quite obvious that the representative did not bother to read the email i had sent, as i continually received a form email from Groupon answering a question that had never been asked. I called and spoke with customer service, who had quite a fun time giving me the run around and being pleasant but unhelpful. When i asked to speak with a manager, i was transferred to some woman who told me that all i could do was gift my contribution to Groupon to someone, but not to myself. Too bad so sad, basically. She refused to give contact info for her supervisor and any attempt at getting more information was met with resistance. All in all, i think she had a good time telling me that there was nothing that anyone could do. I highly doubt this as fact. So at this point, Groupon is refusing to allow transfer of (my) funds towards something i can use, so they are essentially keeping my money without providing a thing in return. I also purchased a phone from Groupon that was defective and did not work. I had been out of town and when i returned home and checked the phone, it wouldn't even turn on. When i contacted Groupon about it, they said that it was too late, that there was nothing that could be done. I couldn't return the phone or anything. The asking price for the phone was over $400. So a very pricey risk, i must say. After these recent experiences, i don't think that i will use or recommend this business to anyone else. The amount of money invested was well over $500 and i have received nothing in return. There are too many scams and unsupportive customer service employees that seem to be well versed in, well, nothing really, to be worth the risk. I googled Groupon business and found countless complaints about the same thing. It seems that Groupon lacks a solid resolution plan or is careless with resolution of issues. Even their response rate to complaints listed on this website says a lot. They may as well not even have a customer service department. They are absolutely useless and are pleasantly incompetent. The fact still remains, i paid Groupon over $500 and have received nothing for it. Customer service recommended i give my purchase to someone else, and then refused to inquire upward as to possibilities of transferring purchases.

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Complaints and Resolutions

Total Amount in Dispute:
$13,517.00

Total Amount Settled:
$2,956.00

Complaint Experience

73%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

70 complaints against Groupon, Inc. closed in last 3 years.
Complaints Type of response
19 Making a full refund, as the consumer requested
0 Making a partial refund
19 Agreed to make an adjustment
6 Refusing to make an adjustment
8 Refuse to adjust, relying on terms of agreement
18 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Groupon is an easy way to get huge discounts while discovering fun activities in your city. Our daily local deals consist of restaurants, spas, things to do, nightlife, massages, salons, hotels, and more, in hundreds of cities across the world.

Primary Contact: Rich Williams (Chief Executive Officer)
Business Started: 1/8/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Groupon.com

Websites:
There are no additional web sites.

Contacts:

Jennifer Gonzalez (Head of Escalated Merchant Inv.)
Customer Service
Damien Mattson (Senior Manager, North America Customer Service )
Kevin Koll
Kevin McCormick

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