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Hair Secret Salon

364 inquiries |
Beauty Salons Services

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182 North 2nd Street
Upland, CA 91786 | Get Directions

(909) 920-9999

http://www.hairsecretsalon.com

Monday-Wednesday: 10:00 AM-7:00 PM Thursday, Friday, & Saturday: 10:00 AM-7:00 PM Sunday: Closed

Company Rating

AAA

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Customer Reviews

based on 18 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/23/2014 Marlene M.

She is a great stylist!

Sophie is great, sweet and very very nice. She is a great stylist and provides beautiful cuts. I recommend her.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hair Secret Salon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

At Hair Secret, we offer a wide selection of hair care services to help you get the look you want. Our stylists take the time to consult with you individually, to understand your wants, needs, and personality, and to help you find the look that fits.

Primary Contact:	Sophirian Kim (Owner)
Business Started:	4/23/2001
Social:

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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at barbercosmo@dca.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Sophie's Hair Secret

Sophies Hair Secret

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Nail Salons

Barber Shops

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