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1501 Page Mill Road MS1247
Palo Alto, CA 94301-1112
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(855) 629-7863

http://www.hp.com

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Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

29%

Complaint Resolution Index (CRI)

28 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/6/2019

I think HP could train their employees a lot better in dealing with their customers.

A couple of years ago I purchased a HP Printer to use in my home for my personal use, In a very short amount of time I began to experience issues with that printer. I contacted HP Support and they were not able to fix the problem with the printer so they offered to send me a "New Printer" and I agreed . HP sent me this "New Printer" This "New Printer "; begun work and in a several months I began to experience problems with this printer. When I reached out to HP Support I didn't receive any assistance although I reached out to HP for help. Months had gone by and I continued to seek assistance with the "New Printer " problem and continued to receive no help from HP. Finally, after me repeatedly contacting HP multiple times back to back I was able to speak to a Case Manager. I explained to him the that I was experiencing problems with this replacement and how I attempted to reach out to HP Support to address the issue and get it resolved. I further explain how I didn't receive any kind of help or assistance from HP Support. The Case Manager stated would do a little research and get back to me. The Case Manger contacted me and informed me the printer support had expired. I explained how and they were not able to assist me with the HP printer. I again explained the Case Manager how I reached out for assistance with this HP Printer however I did not receive any help and this occurred during the time HP Printer was under warranty. The Case Manger stated ( a lot more To story)

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Complaints and Resolutions

Total Amount in Dispute:
$7,112.00

Total Amount Settled:
$5,907.00

Complaint Experience

29%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Complaint Closing Statistics

28 complaints against Hewlett Packard closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
1 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
19 Unanswered

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Other Information

Company Info

HP's mission is to invent technologies and services that drive business value, create social benefit and improve the lives of customers — with a focus on affecting the greatest number of people possible.

Primary Contact: Francesca Rude (Customer Advocacy Manager)
Business Started: 1/1/1960
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Compaq Computer Corporation
HP, inc.
HEWLETT-Packard Laboratories
Hewlett-Packard Co
Applied Optlectronic Tech Corp

Websites:
There are no additional web sites.

Contacts:

Meg Whitman (President and CEO)
Complaint Department
Customer Service
Dion Weisler (President & CEO)
Gary Olson (Executive Escalations Manager)

Other Categories:

Addresses: