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1501 Page Mill Road MS1247
Palo Alto, CA 94301-1112
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Customer Reviews

Showing 1 recent review for Hewlett Packard

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Posted on 5/6/2019

I think HP could train their employees a lot better in dealing with their customers.

A couple of years ago I purchased a HP Printer to use in my home for my personal use, In a very short amount of time I began to experience issues with that printer. I contacted HP Support and they were not able to fix the problem with the printer so they offered to send me a "New Printer" and I agreed . HP sent me this "New Printer" This "New Printer "; begun work and in a several months I began to experience problems with this printer. When I reached out to HP Support I didn't receive any assistance although I reached out to HP for help. Months had gone by and I continued to seek assistance with the "New Printer " problem and continued to receive no help from HP. Finally, after me repeatedly contacting HP multiple times back to back I was able to speak to a Case Manager. I explained to him the that I was experiencing problems with this replacement and how I attempted to reach out to HP Support to address the issue and get it resolved. I further explain how I didn't receive any kind of help or assistance from HP Support. The Case Manager stated would do a little research and get back to me. The Case Manger contacted me and informed me the printer support had expired. I explained how and they were not able to assist me with the HP printer. I again explained the Case Manager how I reached out for assistance with this HP Printer however I did not receive any help and this occurred during the time HP Printer was under warranty. The Case Manger stated ( a lot more To story)