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The Home Depot, Inc.

  828 inquiries |
Building Materials

2455 Paces Ferry Road HSC C-11
Atlanta, GA 30339
| Get Directions

(770) 433-8211

http://www.homedepot.com

Company Rating

B

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Customer Reviews

based on 4 reviews.

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Complaint Experience

5%

Complaint Resolution Index (CRI)

122 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/27/2023

I was deceived by Home Depot!

I went to home depot to purchase a john dear lawnmower but switched to a cub cadet instead. The salesman suggested I apply for a credit card and save 100.00 I and signs were on all lawnmowers. Stating aame. This was a bit aggerating to go thru but wanted to save 100.00...like I said approved for 1000.00 and during the check out I ask did you take off 100.00 and that's when I was informed I didn't get the 100.00 because I need more than 1000.00 on my credit card as that promotion required me to have credit over 1000.00 and since mine was only 1000.00 I didn't qualify. I could not believe they could get away with that crap and told her she could keep that lawn mower and cancel my card and i will not shop with such trickery people using deceiving signs and salesman that encouraged customers to do the same only to find out you need to be approved for OVER 1000.00 , making it impossible to get the 100.00 off. I told her to cancel my card card but instead she charged the smaller items I had to that card card while informing me she couldn't cancel I would have to go online and cancel it myself. I told her I didn't want to use that card I wanted it canceled instead she charged .... Home depot is being deceptive and i knowing the amount customers would be approved wanted no part of their scams. I am so angry I was deceived by home depot knowing I would not get the 100 off but store would be credited for the credit card approval. They should be fired and exposed.

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Complaints and Resolutions

Total Amount in Dispute:
$1,140,489.00

Total Amount Settled:
$80.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

122 complaints against The Home Depot, Inc. closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
115 Unanswered

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Other Information

Company Info

This company's business is the retail sale of hardware and building materials.

Primary Contact: Todd Tillman (Manager Executive Escalations)
Business Started: 1/1/1979
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Home Depot USA, Inc.
Home Depot Headquarters
Home Depot
The Home Depot
Home Depot

Websites:

Contacts:

Aarin Flowe (President-Western Division)
Ann-Marie Campbell (President-Southern Division)
Consumer Affairs
Corol Tomé (Executive Vice President Corp Services & CFO)
Craig Menear (President, US Retail)

Other Categories:

Addresses: