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Home Performance Alliance, Inc

 Member | 1,760 inquiries |
General Building Contractors

1780 102nd Avenue North Suite 500
Saint Petersburg, FL 33716
| Get Directions

(727) 538-4140

http://www.hpawindows.com

Monday-Friday:
9:00 AM-5:00 PM

Company Rating

AA

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Customer Reviews

based on 5 reviews.

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Complaint Experience

90%

Complaint Resolution Index (CRI)

10 complaints closed in last 3 years.

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Membership Information

proud-member

Proud member since 08/27/2015
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 2/11/2020

Absolute nightmare!

I am writing this review as someone who gives everyone the benefit of the doubt. Having said that, I must be honest so that no one goes through what we went through. We contracted with Home Performance Alliance to replace all the windows in our home. We signed the contract, and rather than finance the project, we paid up front, per the terms of the contract. What took place can only be described as a NIGHTMARE. It took literally 2 years, almost to the day, to complete the job, with problems and excuses, too many to list. Then to top it off they turned our account over to a collection agency because we would not pay the last $2000 until they finished the job. Bottom line, walk, skip or run as fast as you can away from Home Performance Alliance if you are getting your windows replaced. Learn from our pain and do not enter into a contract with this company, or you will regret it the rest of your life..... in all sincerity.

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Complaints and Resolutions

Total Amount in Dispute:
$58,706.00

Total Amount Settled:
$48,706.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

10 complaints against Home Performance Alliance, Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
9 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Home Performance Alliance, Inc specializes in energy efficient and hurricane impact vinyl windows and doors. We promise you a superior product made right for you. We will work with you from start to finish, until you are 100% satisfied.

Primary Contact: Peter Vetere (Vice-President)
Business Started: 4/6/2005
Social:
About Home Performance Alliance, Inc

HPA has more than 10 years of experience servicing the Tampa Bay and surrounding areas. We are a proud member of NARI- National Association of the Remodeling Industry, NAHB National Association of Builders, TBBA Tampa Bay builders association as well as GuildQuality a third party customer satisfaction surveying company.

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Interested in Home Performance Alliance, Inc?
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Licensing

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~ This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration please visit the website of the Florida Department of Business & Professional Regulation at www.myfloridalicense.com or give them a call at 850-487-1395. 

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

HPA Windows & Doors

Websites:
There are no additional web sites.

Contacts:

Support
Customer Service
Madolyn Clements (Marketing)
Gary Delia (CEO)

Other Categories: