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Home Performance Alliance, Inc complaints

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11399 16th Court North Suite 100
Saint Petersburg, FL 33716 | Get Directions

(866) 531-6369

http://www.hpawindows.com

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Total Amount in Dispute:
$114,020.00

Total Amount Settled:
$5,700.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

13 complaints against Home Performance Alliance, Inc closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

13 complaints against Home Performance Alliance, Inc

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11/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

Purchase 6 windows and 2 doors on 1/24/2019.I have called and left messages 8 to 10 times. I need 2 screens replaced and the front door latch will not open. This is a fire hazard if I can't get out. Please text or call me back. Resolution Sought 2 new screens and the front door latch replaced.

Company Response

11/3/2023

Company emailed: He has rust inside of his door hardware. Jaime lubricated the mechanism to make it operable. It works now. // Screens are new to his last complaint. I will call today and provide him with the flex screen link. He will probably ask us to do it on his behalf I think we should attempt to do this for them but at a charge because it is a time-consuming process the screens must be registered in the allotted time after install. If not, they are not warrantied and end up paying. I have only done it once before, but the good news is they get delivered directly to the H/O

11/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $52,000.00 Amount Settled: $0.00

Customer Complaint

8/18/2023

Signed contract to have windows and sliding glass door replacement/upgrade, I have had the work partially completed. Multiple calls made to get screens for my windows as they were installed without them and sliding glass door frames that were placed are incorrect and not what was ordered. I'm currently paying yet tho e work is incomplete and there is damage to the framing of my home from installation which was supposed to be fixed, yet after 3 different services calls no work has been completed, the worker comes and says we have an issue but they do not have the correct items to complete and someone else will be out. No one has come back and now no one from the company is returning phone calls. Resolution Sought I want the work completed per contract as it was ordered and being paid for which includes: proper frames with screens for the sliding glass doors , as well as, the damages fixed from installation as promised. Otherwise, I will be forced to seek legal consultation for failure to meet contractual obligations.

Company Response

11/3/2023

Set preemptive appointment on Monday 11/6/23 for SGD screen track installation and screen placement.

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