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HomeServices Lending, LLC

385 inquiries |
Mortgage Services

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5901 Golden Hills Drive
Golden Valley, MN 55416 | Get Directions

(708) 243-7176

http://www.gustavoherrera.home...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/29/2016 Petros S.

Terrible customer service, very unprofessional, and will never do business with these people again

They come off as experienced and knowledgeable with real estate and mortgages.Which they don't have professional brokers. The Regional Manager Mike Mabry should raise concerns since he oversees all branches in the Chicago land area. Poor customer service skills, which now I understand why the brokers he manages behave such unprofessional manner and are not properly trained. They are very careless and reckless playing customers money without any remorse of the possibility of a denial of a loan. They do not care if you lose your MONEY. THIS SHOULD BE A WARNING! If you considering using them for your loan, THINK AGAIN, i wouldn't provide any upfront costs to them. Mover to another lender. There are lenders who take no money from you until you CLOSE, search them out, cashcall mortgage :)

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against HomeServices Lending, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing mortgage services.

Primary Contact:	Mike Mabry (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Amy Blaess (Compliance & Operational Risk Specialist)

Customer Service

Emma Guter (Customer Excellence Manager)

Lori A. Day (Vice President)

Tracy Whartman (Marketing Manager)

Addresses:

980 North Michigan Avenue, Suite 900, Chicago, IL, 60611

2405 McCabe Way, # 100, Irvine, CA, 92614

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