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Hotbills, LLC complaints

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8605 Santa Monica Blvd #50763
West Hollywood, CA 90069 | Get Directions

(310) 955-4737

http://www.2own.rent

Monday-Friday: 9 AM - 9 PM EST

Saturday: 9 AM - 4 PM EST

Sunday: 1 PM - 6 PM EST

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hotbills, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hotbills, LLC

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5/16/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $69.90 Amount Settled: $0.00

Customer Complaint

5/3/2021

Well I'm in a homeless situation and I was referred to rent to own. I paid them did what they required me to do with my credit repair, so now I have monthly payments to Lexington law firm. And now all I receive is phone calls from them about me getting they're help all over again and when I tell them I did everything they send me to some kind of voice service Resolution Sought Help me with my housing if they can. I'm still homeless or refund me my money

Company Response

5/4/2021

We wish this customer the best. Refunds and cancellation of subscriptions are available at our customer service at: For questions or to cancel, call (833) 715-9600 or login to account Those customer service numbers are prominently display on our landing page, order page, and the customer's portal Our service is a $1 seven day trial. Customers can call in within seven days and cancel the subscription. These details are clearly described throughout this site. Our service provides properties sorted by zip code available for purchase by paying rent. It provides the opportunity for people who cannot get a bank loan to ultimately own a house. This customer should call our customer service number and we will take care of him or her.

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