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HQ-Locksmith Services complaints

19720 Ventura Blvd
Woodland Hills, CA 91364
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(818) 404-4406

http://www.hq-locksmith.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against HQ-Locksmith Services closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against HQ-Locksmith Services

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8/1/2018

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/18/2018

Paid the locksmith technician $250 for the key to my car and he handed my key but the key didn't turn on my car. The technician told me he didn't know & left. I called the company to complain that it wasn't the right key. My key needs a chip on the side because it is anti-theft & the company knew exactly what I was talking about & sent the technician back to my house the next day (today) & said it will be free of charge because I had already paid for my key. The technician came with the right key & turned on my car but didn't hand me my key. He said he will not hand me the key for free & asked for $170. I told him it's free of charge because i already paid 250 for the wrong key but he got in his car & left. I then called the company again but they no longer wanted to help or assist me & they hung up the phone. I paid them $250 & did not get the key to my car. Resolution Sought Refund my $250

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Company Response

7/20/2018

We will definitely take care it. We'll call the customer and arrange this mistake. Do not worry we have excellent and reliable customer service of years. We will deal with it in the coming days.

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