HRS & Associates ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against HRS & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

HRS & Associates provides advanced-fee loan modification services.

Primary Contact:	Noel Ramos (Owner)
Business Started:	1/13/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

Agency: California Bureau of Real Estate ~Description:

~ On July 14 2014 the California Bureau of Real Estate (“BRE”) filed a Desist and Refrain Order against HRS & Associates using the name Home Retention Solutions (“HRS”) Noel Ramos (“Ramos”) and Gerald Castaneda (“Castaneda”). Based on the investigation the BRE determined that HRS Ramos and Castaneda had engaged in acts or practices in violation of the California Code of Regulations and the California Business and Professions Code. The violations include but were not limited to: performing acts which require a real estate broker license advertising and/or assuming to act as a real estate broker; advertising and charging demanding or collecting advanced fees for loan medication services.

~ According to the BRE these acts were performed during a period of time when HRS Castaneda and Ramos were not licensed by the BRE as real estate brokers. The Desist and Refrain Order prohibits HRS & Associates Noel Ramos and Gerald Castaneda whether doing business under their own names or any other names or fictitious names from performing any acts within the State of California for which a real estate broker license is required as defined in California Business and Professions Code.

~Date of Action: 1/15/2014

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Home Retention Solutions

Websites:
There are no additional web sites.

Contacts:

Gerald Castaneda (Owner)

Reputation Report

HRS & Associates

Complaints and Resolutions

Other Information