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Hughes Network Systems, LLC

  809 inquiries |
Internet Services

11717 Exploration Lane
Germantown, MD 20876
| Get Directions

(301) 428-5500

http://www.hughes.com

Monday - Friday: 8:00 am - 5:00 pm

Company Rating

F

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Customer Reviews

based on 5 reviews.

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Complaint Experience

2%

Complaint Resolution Index (CRI)

204 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/30/2020

Stop bait and switch. Tell the truth.

They sell you on a data plan, then in order for you to utilize your data, you must pay more money for tokens. They lock you into a contract, and make you have auto payments. Stop bait and switch. Tell the truth.

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Complaints and Resolutions

Total Amount in Dispute:
$67,043.00

Total Amount Settled:
$38,019.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Complaint Closing Statistics

204 complaints against Hughes Network Systems, LLC closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
199 Unanswered

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Other Information

Company Info

Hughes Network Systems, LLC provides satellite broadband for home and office, delivering innovative network technologies, managed services, and solutions for enterprises and governments globally.

Primary Contact: Pradman Kaul (President)
Business Started: 1/1/1973
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

HughesNet
HughesNet Internet
DirecWay
Hughes Electronics Corporation

Websites:

Contacts:

Adrian Morris (Executive Vice President, Engineering)
Charles McClain (Director, Customer Service)
Grant Barber (Executive Vice President/CFO)
Sean Green (Customer Service Manager)
T. Paul Gaske (Executive Vice President/General Manager)

Other Categories:

Addresses: