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Hyundai Motor Finance complaints

3161 Michelson Drive, Suite 1900
Irvine, CA 92612
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(800) 523-4030

http://www.hmfcusa.com

Mon - Fri 5:00 am - 7:00 pm PST
Sat - Sun, 6:30 am -3:00 pm PST

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Total Amount in Dispute:
$714,869.00

Total Amount Settled:
$47,544.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

153 complaints against Hyundai Motor Finance closed in last 3 years.
Complaints Type of response
7 Making a full refund, as the consumer requested
0 Making a partial refund
20 Agreed to make an adjustment
11 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
113 Unanswered

153 complaints against Hyundai Motor Finance

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12/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

11/19/2021

I was held at gun point and had my car stolen. I called Hyundai and reported it right away. I spoke with a representative and was given payoff quote of $22307. I advised them I would pay them off. Without notifying me They collected $25431.00 from my insurance co Resolution Sought Be refunded the difference since I had to apply that towards getting another vehicle

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11/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,050.00 Amount Settled: $0.00

Customer Complaint

10/28/2021

My pay off posted on my auto loan on September 7th, 2021. It was overpaid my over $1,000 of which I have still not received a refund for. My mortgage company did the overpayment. I have contacted Hyundai Finance a few times and am told the check is in the mail. We are now close to 60 days since the payment posted and no refund! Do I receive interest from you on my funds that you are holding? Please contact me regarding this. Resolution Sought Refund me what ii am rightfully owed.

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