Total Amount in Dispute:
Total Amount Settled:
Complaint Resolution Index (CRI)
BCA's Summary and Analysis:
Some complainants allege the company ships incomplete orders or that components are defective. Other customers complain that products sent for warranty or repair services remain at the service center for extended unreasonable time periods or are returned back to the sender without repairs being performed. Some complain items have been returned multiple times for the same repair. Other customers claim they received downgraded versions of software ordered but were charged for the upgraded version. ~~The company responds to most complaints by agreeing to ship missing items exchange defective items or provide repair services as necessary. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or the company's response was inadequate.
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