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 Member | 1,166 inquiries |
Computer Dealers Retail

529 North Baldwin Park Blvd
City of Industry, CA 91746
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(888) 462-3899

Monday-Friday: 8:30 AM-5:00 PM

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Complaint Experience


Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information


Proud member since 12/27/2000
This company is a Charter Member of Business Consumer Alliance.

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Complaints and Resolutions

Total Amount in Dispute:

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Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege the company ships incomplete orders or that components are defective. Other customers complain that products sent for warranty or repair services remain at the service center for extended unreasonable time periods or are returned back to the sender without repairs being performed. Some complain items have been returned multiple times for the same repair. Other customers claim they received downgraded versions of software ordered but were charged for the upgraded version. ~~The company responds to most complaints by agreeing to ship missing items exchange defective items or provide repair services as necessary. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or the company's response was inadequate.

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Complaint Closing Statistics

2 complaints against closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
1 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

iBUYPOWER symbolizes several key beliefs: unity, strength, ambition, and perseverance. These are fundamental attributes of life inside and outside of gaming. You need them all to win. Leading the pack, iBUYPOWER is gaming, defined.

Primary Contact: Richard Lee (Customer Service Supervisor)
Business Started: 5/20/1999

In a time where conformity has taken hold of the gaming realm, like minded innovators have come together to lead a revolt against conventional gaming systems and conventional thinking. Superior performance, reliability, cutting edge technology, and timely production make iBUYPOWER the authority in PC gaming.
So it’s no surprise that we’ve become the leading source for people who resonate with these attributes in their lives and in the games they play. Gamers and performance enthusiasts trust us to care for them by providing exceptional products and services.
Our promise is to deliver best in class gaming systems built for the most discerning customers.
The iBUYPOWER logo is more than just a face. It’s our stamp of approval, and the cadence of everything we represent.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We advise careful evaluation of the company's technical assistance servicing and refund and exchange policies prior to ordering products. Ask about warranties. Find out if there is an authorized service center in your area whether products sold must be shipped back to the seller for servicing; and who is responsible for associated shipping costs. Ask the company if re-stocking fees are imposed when merchandise is returned.~~The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation the company must ship your order when promised. If the company doesn't specify a shipping time it must send the merchandise within 30 days. If there will be a delay the company must give you the option to either agree to the delay or cancel the order. If you decide to cancel your pre-paid order the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase the seller must adjust your account within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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I Buy Power

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