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Aramark Corporation complaints

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2400 Market Street 8th Floor
Philadelphia, PA 19103 | Get Directions

(888) 439-5020

http://shop.icaregifts.com

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Total Amount in Dispute:
$156.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Company has a pattern of complaints alleging non-delivery of orders, inadequate customer service, and difficulty obtaining refunds.

Complaint Closing Statistics

3 complaints against Aramark Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Aramark Corporation

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2/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

I sent 2 different care packages on dec20th and paid an extra $19,97 for my son to get it the next day. I spoke with him on Friday Dec 22nd and he had received nothing. He is incarcerated at Collin county minimum detention center. I paid by cash app and since transaction shows completed there is nothing they can do. I would need to reach out to the bogus company. I absolutely hate scammers and hate is a very sad strong word.Here is the supposedly conf# 8UDOKMUXL. Order # CC36645. On another email the letters drop off. It's 36645. Thank you Resolution Sought Refund my $89.97 ASAP so that I can use the Collin county link to order the packages and know my son receives them.

Company Response

1/31/2024

Company states; After careful consideration of Ms. Fields' complaint, Aramark would like to provide the below response. We truly value the public's trust and confidence in us, and we endeavor to promptly resolve any concerns. Aramark does not offer Cash App as a payment option on its official website, and thus, Aramark did not execute the Cash App transaction described by Ms. Fields in the complaint. It is possible that the transaction was performed through a fraudulent e-commerce website, and we encourage Ms. Clark to submit an inquiry to her bank to resolve any additional concerns. Thank you for your time and attention to these matters. Sincerely, Counsel, Aramark

8/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $26.31 Amount Settled: $0.00

Customer Complaint

7/7/2021

I asked for a refund or credit for cancelled order due to inmate transfer I care did a refund on one item but not this one why ? A president was set when you refunded the other order I would gladly accept a credit as I have and continue to place orders with you please look at my account you will see I'm a good customer to have I'm really offended that I was not given consideration due to the transfer which we have no control whatsoever over. It seems unreasonable to not accommodate a good customer. Customer service was NOT helpful. Resolution Sought A credit for my next order or a refund please.

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