108 inquiries | Information Search Retrieval Services
(714) 963-0257
http://www.ilabtech.com
Company Rating
AAA
Customer Reviews
based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege unauthorized charges appear on their telephone bills for Internet services and when they dispute the billings they are informed that someone authorized the service and the company has a recording to prove it. Some customers requested to hear the recordings and after listening found that their actual conversation had been partially taped over, the voice on the recording was not theirs, or their request was denied. In a few cases, customers allege the company uses deceptive sales tactics by informing customers they are updating their business listing for the phone book in order to obtain a contact's name and position, and later billing them for services. Most complainants requested refunds.The company generally responds to complaints by cancelling services or making adjustments. In most cases, the company contends they received authorization from the customer and stated that they have a voice log recording of the authorization. The company failed to address allegations that the recordings are altered.
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Company Info
This company's business is providing internet services and telemarketing businesses to join their internet directory.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
On March 5, 2004, we verified this company is not registered with the California Attorney General as a Telephonic Seller. Telephonic sellers are required by law to maintain a $100,000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint, write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (800) 952-5225. We urge caution. Review your monthly phone bills to verify any discrepencies. Check to see if your bill includes unauthorized charges and call the company that billed the charge to explain the services before paying. Any incorrect charges that appear on your phone bill may be disputed with your local service provider. For more information or to file a complaint, contact the Federal Communications Commission, Consumer & Governmental Affairs Bureau, 445 12th Street, SW, Washington, DC, 20554 or call (888) 835-5322.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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