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  1,910 inquiries |
Prepaid Cards and Accounts

250 Williams Street, Suite 5-2002
Atlanta, GA 30303-1032
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(770) 240-6100

Contact us for business hours.

Company Rating


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Customer Reviews

based on 2 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

87 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/25/2020

ugh fraud

I had money stolen off my card and worse,and saw an old NYT piece and said Wells Fargo who back and insures your money, paid them 3 plus million for disputed billing, and they only gave 1million to the approved customers...fraud

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

87 complaints against InComm closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
85 Unanswered

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Other Information

Company Info

MyVanilla is providing the sale of reloadable prepaid debit cards.

Primary Contact: Brooks Smith (President/CEO)
Business Started: 1/31/2000

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info


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John Aquino (Digital Marketing)
R.B. Rolling (Chief Operating Officer)
Alison Ledford (Operations Supervisor)

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