Infinite Talent, LLC ratings, reviews and complaints - Talent Agencies and Casting Directors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complaint alleges doing a photo shoot at what was represented as a mansion, which turned out to be an old house and has yet received their promised photos or the job despite paying $600. Another complainant alleges the company never provided the details regarding the photo shoot and denied a refund request, only offering to reschedule the photo shoot.

The company responds to one complaint by stating the customer did attend the photo shoot, and recieved all of the images, but never paid for the photos. The company responds to the other complaint by stating they paid $695 for her shoot that she did not show up for, so she still owes money for the photo shoot and by offering to reschedule the photo shoot.

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Complaint Closing Statistics

0 complaints against Infinite Talent, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company offers oan online talent database/search engine used by Casting Directors, Agents and other industry professionals to find actors, models, singers, dancers and al lother types of talent for projects they are casting.

Primary Contact:	Rachel Mesecher (Agent)
Business Started:	3/28/2005
Social:

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Licensing

California law requires any company that procures or offers to procure employment or auditions, post a $10,000 bond and register as a talent agent. A talent agent may not charge a registration fee and any fee collected for incidental expenses, must be refunded to the talent upon demand should employment not be obtained.

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to DLSE.licensing@dir.ca.gov The website address is http://www.dir.ca.gov/databases/dlselr/Talag.html

For businesses outside of California, please check with the agency that regulates this industry.

As of April 25, 2006 we could find no evidence of registration at www.dir.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Infinite Talent

Websites:
There are no additional web sites.

Contacts:

Customer Service

Heather Duback (Agent)

Addresses:

23332 Mill Creek Drive Suite 230, Laguna Hills, CA, 92654

Reputation Report

Infinite Talent, LLC

Complaints and Resolutions

Other Information