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Complaints and Resolutions

Inspired Silver complaints

3245 Palm Center Drive
Las Vegas, NV 89103
| Get Directions

(866) 547-4583

http://www.inspiredsilver.com

Online Shopping 24-7. Customer Service Hours Monday - Friday 9AM - 5PM

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Total Amount in Dispute:
$238.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

This company has a pattern of complaints alleging delays in delivering ordered merchandise or failure to deliver after receiving payments incorrect items delivered dissatisfaction with the quality of the merchandise difficulty obtaining delivery status poor customer service and refund issues. The company generally responds to complaints by providing tracking information and claiming items have been shipped or advising customer service would make contact regarding the orders.

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Complaint Closing Statistics

4 complaints against Inspired Silver closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

4 complaints against Inspired Silver

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1/23/2019

RESPONSE: Agreed to make an adjustment Amount in Dispute: $18.99 Amount Settled: $0.00

Customer Complaint

1/9/2019

I haven't heard anything about the bracelets that I ordered on Dec 22nd. So I tried calling and got no response. I paid for them and for shipping and have no received anything not even a tracking number for them seems like a scam Resolution Sought I'm done and want all the money back that I paid.

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Company Response

1/10/2019

Customer service is open Monday to Friday 9am to 5pm pst at 1-866-547-4583 for phones and live chat. Orders have a 7 to 14 business day processing time. We would be happy to give you an order update or cancel your order but no name, phone number, address or order Id number has been provided to locate your order.

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1/31/2019

RESPONSE: Agreed to make an adjustment Amount in Dispute: $155.00 Amount Settled: $0.00

Customer Complaint

1/3/2019

I never received my order that I purchased on Dec 7 2018. Try contacting company but cant get through. Then I email their customer service, said they would get back to me but I'm still waiting for a response. Resolution Sought Send my order to me.

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Company Response

1/21/2019

Revised response provided on 01/21. Customer Service is open Monday to Friday 9am to 5pm PST at 1-866-547-4583.We are also available on live chat thesame time. Emails are answered in the order received and can take anywhere from 24 to 72 business hours to be answered. Order was delivered under USPS delivery confirmation number 9405511895375828529060.

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