Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/17/2014 Annabelle A

STAY AWAY

They do NOT provide all the information that 'cannot be found' just by looking on Google or other search sites and charge you MORE to get further into their system. They say it's 'not their fault' that information cannot be found since they are information aggregators and the information may not be accurate. I ran a double check on people I knew and found mostly flawed info. They do NOT provide 'criminal information' on someone without paying a great deal more and, when one does that... the information is missing, inaccurate or incomplete. They say that's not their fault. Use another source (check to be sure the 'other source' has not been bought out by them and part of their ineffective network). They really appear to be a SCAM. IF you use them, be SURE to use an AMEX card if you have one. AMEX will back you up and delete the charges when you tell them what has happened. Too... AMEX keeps records of negative reports and will, eventually, drop them as a client.

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Complaints and Resolutions

Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Instant Checkmate, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

Instant Checkmate provides you with the most useful, detailed and important information on just about anyone.

Primary Contact:	Customer Service
Business Started:	6/17/2010
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Eichelle Stark (Customer Support Supervisor)

Joey Rocco (Agent for Service of Process)

Jolinda Nixon (Customer Support Manager)

Addresses:

4110 Mission Blvd, Suite 200, San Diego, CA, 92109

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