InternetConnect, Inc. ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations related to Internet problems including service interruptions, delay in installation, and poor technical support. Some customers allege the company's subcontractor, NorthPoint Communications, had shut down its DSL network without notice. Due to these problems, customers report of cancelling accounts while receiving bills for non-service. The company responds by explaining the price difference between NorthPoint and Covad and the additional taxes charged by the FCC, or by zeroing out account balances. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against InternetConnect, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a national internet, network solution provider, and DSL installation services.

Primary Contact:	John Combs (Chief Executive Officer)
Business Started:	9/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On March 30, 2001, the California Public Utilities Commission ordered NorthPoint to stop the shutdown, citing the fact that the company did not provide its customers with sufficient notice. In a statement posted on its Web site and e-mailed to customers, NorthPoint explained it had no more money to run its network and would shut it down. The company has been operating under Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court for the Northern District of California, San Francisco Division, from creditors since January 16, 2001. For more information on NorthPoint's outage update, visit www.internetconnect.net/northpoint.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

InternetConnect

Websites:

Contacts:

Lauren Wylie (Customer Operations Manager)

Leslie Galbraith (Quality Assurance)

Sabrina Weaver (Complaint Contact)

Lauren W.

Owner

Reputation Report

InternetConnect, Inc.

Complaints and Resolutions

Other Information