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ITrustCapital, LLC

  2,817 inquiries |
Website and Web Page Development Services

16255 Ventura Blvd. Suite 240
Encino, CA 91436
| Get Directions

(866) 308-7878

http://www.itrustcapital.com

Please contact us for business hours.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/25/2021

Unreliable deposits

I have been using iTrustCapital for 5-6 months, and have had very inconsistent results when it comes to adding cash funds to my account. 2 of the 5 deposits took several weeks to reach my account, the most recent issue has been 3 weeks, with little to no customer service feedback in my inquires. As far as once the money is there, and the ease of using the system, they are good, but being in limbo and not knowing where several thousand dollars are can be stressful, and I would have hoped for better customer service. Update: Over 4 weeks now and still they can't find my $6,000 I sent. I've had to send emails and messages through their system several times, repeating myself because I've been passed onto another customer service rep. I only started getting feedback once I used a direct email that I had in the past to another employee (the automated system may have just been redirecting my comments to an unassigned box, I don't know). I hope they resolve this soon, but I've missed the BTC dip because of all of this.

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Complaints and Resolutions

Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against ITrustCapital, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

ITrustCapital, LLC provides e-commerce optimization and development services, including website development, design, content generation, Magento upgrade as well as consulting and support services.

Primary Contact: Todd Southwick (COO)
Business Started: 7/19/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Henry Melchor (Operations Manager)
Morgan Steckler (CEO)

Other Categories: