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1901 Las Vegas Blvd N.
North Las Vegas, NV 89030
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(800) 276-6508

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Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

7 complaints against JM Bullion closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
5 Unanswered

7 complaints against JM Bullion

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RESPONSE: Complaint was not answered Amount in Dispute: $2,381.23 Amount Settled: $0.00

Customer Complaint


On March 7, 2022, I purchased a gold coin from JM Bullion, which never arrived. It was marked by the post office in Las Vegas as "acceptance pending". This status never changed and the post office finally declared the coin "lost". I advised JM Bullion, signed an affidavit, contacted, through which I purchased the coin and was advised by JM Bullion that I received a chargeback, which I did not. I will provide whatever supportive documentation you need, including PayPal account info showing no refund, emails from JM Bullion and all information provided to Resolution Sought I want my coin or a refund.

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RESPONSE: Complaint was not answered Amount in Dispute: $247.86 Amount Settled: $0.00

Customer Complaint


I called Jim for tracking on a gold coin. They said Saturday. That came and went. I checked tracking Monday, now it cant be found .Now I know they have a F rating. I'll call again. Resolution Sought Send the coin. And all will be forgiven.

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