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Reputation Report

Just Chou

  4,768 inquiries |
Online Retailers

145 County Avenue
Secaucus, NJ 07094
| Get Directions

(480) 624-2505

http://justchou.co

Company Rating

F

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Customer Reviews

based on 22 reviews.

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Complaint Experience

4%

Complaint Resolution Index (CRI)

134 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/6/2021

Missing Item

On April 10, I paid for 2 items and I only received 1 item. I've sent emails with pictures asking for my missing item and asked them if I can get money back and no response yet. This is so unacceptable. I'd never recommend this company to anyone.

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Complaints and Resolutions

Total Amount in Dispute:
$7,343.00

Total Amount Settled:
$0.00

Complaint Experience

4%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

134 complaints against Just Chou closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
129 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is an online retailer.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

justchou.co

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses: