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30 recent reviews
Posted on 7/21/2021
This company is a joke I ordered my leggings in April and here it is almost the end of July I still haven't received them I have emailed the company tons of times and they will not answer my emails I have requested to have my money refunded the order cancelled and everything and yet they still refuse to respond to anything there isn't a phone number to contact them at and the emails are getting my nowhere at this point. I have messaged Sharon C numerous times and she also refuses to answer this business is care free and very unsatisfactory I would hate to work for them
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Posted on 7/1/2021
I found JustChou via facebook. I purchased 2 leggings in my size around Late April Early May 2021. I received my stuff Late June. I totally forgot I had even purchased my items and thought I was scammed. I received text messages that my merchandise was sent and I also received a message that I received it the day of which was cool. However, it was the wrong size. There was no return package nor any Thank you notes for purchasing items or how to contact them if something is not right. So I went online and emailed the facility. I spoke to a Sharon C. I had to provide her pictures of the merchandise in the same package it came in that shows size label and also provide her a picture of the label it came from their facility. I sent her my pictures however my mother in law threw away the original package it came in but I told them I had the email/text that shows label tracking info and confirmed it was delivered of which I sent as well. I was told I HAD TO PAY FOR SHIPPING THE ITEMS BACK AND I WOULD NOT BE REFUNDED FOR IT AND I HAD TO PROVIDE HER PROOF OF THE TRACKING OF THE RETURN TO THEM BY JULY 2 WHICH IS TOMORROW. I RESPONDED BACK, I WORK FULL TIME AND CARE OF ILL PARENTS AND DO NOT HAVE THE TIME TO DO ALL OF THEIR WISHES AFTER THEY MESSED UP ON PROVIDING ME WHAT WAS RIGHT. I SENT AN EMAIL AND SAID THEIR PROCESS IF RIDICULOUS AND I WAS NOT GOING TO WASTE MY TIME OR MONEY TO OBTAIN THE SIZE I NEED. I'm saddened to see they run a business like this. I'm looking at all the reviews and should have done that first. I would never have purchased these items. At least I got a response back quickly but that still does not do them justice.
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