(800) 509-5721
http://www.justanswer.com
Customer Rating
based on 9 reviews.
Ratings Breakdown
Select Your Rating
Choose the number of stars (by rolling over them) and then click (3 stars default)
Tell Us What You Think!
125 characters remaining | 125 total characters allowed
3000 characters remaining | 3000 total characters allowed
Showing 9 recent reviews for JustAnswer LLC
Most Recent Oldest
Posted on 1/5/2024
To inform BBB of the Just Answer Bait and Switch Operation.
My complaint is about a Bait and Switch Operation being run by Just Answer. I called the company's 800 number. She asked me if I wanted the $1.00 answer. I said yes. She said she was sending a link to put in my credit card information. I filled in the credit card information. I saw a charge on my bank account not for $1.00 but for $55.00. I contacted the company via chat. They repeatedly told me when I put in my credit card information I had agreed to a $55.00 membership and that this information was stated in the form where I put in my credit card information. They repeatedly refused a refund. I then called the company and after repeatedly denying the refund and me pointing out Bait and Switch is illegal and stating I was contacting BBB they relented and refunded my $55.00.
Was this Review…? Helpful (1)
Flag This Review Send Message
Kayla J.
Business responded on 1/24/2024
Hello Lydia, Thank you for reaching out to us. We're determined to address your concerns. Can you kindly reach out to my team via the contact information provided? We're here to assist and make things right for you. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-808-0643 ext 18
Posted on 7/17/2023
Fraud
I was trying to ask about a divorce to only be charged a$5.00 fee. They took out 46! I talked to 3 different people on the phone then finally on the chat after getting a run around, I was given a refund only after I mentioned the bbb. They even said they have an A+ rating! HA! THIS IS A BS COMPANY
Was this Review…? Helpful (0)
Flag Inappropriate Content
You are requesting to flag the content of an item as inappropriate. Business Consumer Alliance staff will be notified of this request. Explain why you feel it is inappropriate:
Photo Gallery
Login to BCA
Login to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Don't have an account? Sign up for free now
Sign up with BCA
Sign up for free to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Already have an account? Login
Forgot Password
Type in the email address you registered with. If we can verify it in our system, an email will be sent to you with your password.
Profile