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JustFly Inc.

  2,073 inquiries |
Airline Ticket Agencies

175 Capital Blvd. Suite 403
Rocky Hill, CT 06067
| Get Directions

(800) 717-5015

http://www.justfly.com

Call (800) 717-5015

Company Rating

F

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Customer Reviews

based on 6 reviews.

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Complaint Experience

57%

Complaint Resolution Index (CRI)

112 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/24/2021

Worst travel agency EVER

My wife and I had booked airfare to Switzerland and Italy that was cancelled due to COVID. I researched time, lay over and price to get the best avasilsble tickets. Justfly issued me credit and charged me for rebooking. It was IMPOSSIBLE to find the same price as my original tickets and I had to book to the same destination and departure. Not to mention the travel restricions to Switzerland. I had to book by 12-31-2020 or lose my credit. I was NOT going to give Justfly more money, I called them several times and the customers service SUCKED. Needless to say I am out $1,110.37 USD. Have filed with the BBB and US Government.

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Complaints and Resolutions

Total Amount in Dispute:
$407,879.00

Total Amount Settled:
$5,928.00

Complaint Experience

57%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

112 complaints against JustFly Inc. closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
1 Making a partial refund
35 Agreed to make an adjustment
5 Refusing to make an adjustment
19 Refuse to adjust, relying on terms of agreement
46 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Our mission is to sell the cheapest possible flights while still maintaining excellent quality! USA: 1-800-717-5015 Canada: 1-800-717-7616

Primary Contact: Customer Service
Business Started: 4/25/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Justfly Corp
JustFly.com
FlightHub
Flighthub.com

Websites:
There are no additional web sites.

Contacts:

Douglas Helal
Support
Tewodros K. Habte
Gaspare Borsellino (Legal Resolution Specialist)
Communication Contact

Other Categories:

Addresses: