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Keefe Group

  1,524 inquiries |
Online Retailers

10880 Linpage Place
Saint Louis, MO 63132
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(800) 546-6283

Contact us for business hours.

Company Rating


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Customer Reviews

based on 5 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

14 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/21/2017

The worse company ever to order from very unprofessional

This has to be one of the most unprofessional companies I have ever had to deal with I am so unsatisfied with this over priced company they do not deliver orders on time not to mention they cancel orders that have been done online for a inmate without notifying the family that they were going to cancel it . I am so mad and if I could deal with a different company I would !!!!

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

14 complaints against Keefe Group closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
1 Refusing to make an adjustment
4 Refuse to adjust, relying on terms of agreement
3 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Access Securepak® is a program designed to allow family members and friends to send packages to inmates and is one of the most comprehensive custom package programs in the correctional industry.

Primary Contact: Gary McCleary (Customer Service Manager)
Business Started: 8/12/2013

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info


Access Corrections
Access Securepak
Keefe Commissary Network, LLC



John Shoemake (Business Manager)
Customer Service
Customer Service

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