Complaints for Keefe Group in Saint Louis, MO

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
2	Agreed to make an adjustment
3	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

9 complaints against Keefe Group

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4/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

3/6/2024

Consumer states; I write to file a formal complaint against the above company. I placed an order in December 2023 (4th Quarter) for the following item- Heinz Sweet Relish #80010220. There was No Substitute item for this product. Instead, I received - Heinz Dill Relish, which is Not listed in the Catalog. I have written 2 letters with no reply. Resolution Sought Consumer states; All I want is to return the unwanted item and refund issued. Please help me if you can.

Company Response

3/7/2024

Dear Mr. Brown, We received your concerns regarding item 80010220 ordered. Please note the item number ordered is exactly what you received. Please see our item listing: 80010220 Heinz 12.7 oz Easy Squeeze Dill Relish. This item was placed by the customer on invoice. #22651129

Customer Rebuttal

3/29/2024

Please ask Keefe to send you the following: (1) Copy of handwritten 4th Qrt. Form; (2) Invoice #22651129; (3) Copy of catalog effective July 1, 2023. The item was ordered during the 4th Qtr. (Oct-Dec 2023) from pg. #146. The item I received is in the catalog effective January 1, 2024. It is also on pg. #146. FACTS: -Package ordered during 4th Qtr (Oct-Dec 2023) -Item in question on Pg. #146 -Item in question had no SUBSTITUTE! -Item received in 1st Qtr. Catalog (Jan-Mar 2024) Pg #14 -Keefe engaged in FALSE ADVERTIZSING -Keefe assigned the exact same item # & Pg. # to both relishs in 2 different catalogs. I would like to bring legal proceedings against Keefe. Please give me any contact point that I can use. Thank you so very much for all the help. Take care, Lord Bless & Be safe. P.S. Invoice #22651129 was ordered using the 4th Qtr. catalog dated July-Dec 2023. We are only allowed one (1) package per quarter & Oct-Dec 2023 was the one ordered. Found Pg #54 from that catalog..

Company Final Response

4/2/2024

Dear Mr. Brown We received your correspondence regarding item numbers related to products in the 2023 & 2024 catalogs. As a business, we reserve the right to change a product item number. When and if this happens, it is generally due to business needs related to our system. Please note you as a resident have the option to report and decline any discrepancies found, before signing off on a package. At the time the order was issued, there were no discrepancies reported by the facility. As a courtesy, we have issued a full refund for item 80010220. We apologize for any inconvenience this misunderstanding may have caused.

4/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $67.95 Amount Settled: $0.00

Customer Complaint

3/29/2022

I went online to put some money on an inmates account. When I chose the inmate's name apparently another inmate's name popped up before hers and the money went into their account instead of the inmate I asked it to go to. I immediately knew that I had done this and within seconds called Access corrections in order to reallocate the money to the correct account. I was informed there is a new refund policy at which time I stated I don't want to refund I simply want the money allocated to the correct account. After many hours and speaking to several different supposedly supervisors I get again was told there was no way to fix this. So now my inmate does not get the money some other person does that I don't even know and I have to figure out how I'm going to come up with more money to put on my inmates accounts. It seems to me this would be a simple fix as the bank has not drafted the money until after midnight tonight and I've been dealing with this since 5:00 this afternoon. I would like to file a complaint against this business for bad business practices in that their website tricked me by throwing another name up at the very last second and then telling me too bad there's nothing that can be done. Resolution Sought At this point I would like the money to go to the correct inmate Jessica Garcia at Polk county Jail in Bartow Florida but I doubt that's going to happen tonight so hereafter I would like the money to be returned to me since I'm going to have to find another way to send her money tonight.

Company Response

4/13/2022

We sincerely apologize for any inconvenience you encountered using our service. In your complaint, you state you placed a deposit with Access Corrections on March 28th, 2022, and the funds were intended to go to Jessica Garcia at Polk County Jail in Florida. Our records indicate the transaction you placed online contained the selection of the incorrect recipient, Andres Garcia, who shares the same last name as Jessica. The funds were applied to his account within minutes and once funds are applied, we no longer have access to reverse the funds and unable to refund your transaction. To seek a satisfactory resolution, we reached out to one of our contacts at Polk, and they were able to see the funds applied on their end. They were also able to transfer the funds to Jessica's account. We understand the importance of being able to conveniently and accurately use our service to supply funds, so it is our effort to assist you as best as possible. If you have any questions or concerns during future transactions please contact our Customer Service line so an agent can assist you with making your deposit. Please do not hesitate to contact us if we can be of any further assistance. Thank you again for choosing Access. We appreciate your business! Sincerely, Tanisha Foxworth Access Corrections

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