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Ketech, LLC complaints

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6840 Orangethorpe Avenue, Unit C
Buena Park, CA 90620 | Get Directions

(714) 228-5966

http://www.autolightsbulbs.com

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Total Amount in Dispute:
$737.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Ketech, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Ketech, LLC

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4/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $127.95 Amount Settled: $0.00

Customer Complaint

3/22/2022

I ordered a headlight for my car from these people. They shipped it to our mailing address instead of the shipping address in DeLand FL where we are now as I instructed. When I got an email that it had been delivered and it wasn't I'm Florida l called our neighbor and had her pick it up. As it had been exposed to snow I contacted Kentech for refund information and got a ID number to return it with. She sent it back without opening. They emailed a picture of the open box filled with papers only. There had been no headlight in it from the start. They accused me as trying to scam them and refused to refund my payment. I contacted Bank of America s fraud division and gave them the information and canceled the card for new one. They are a scam. Resolution Sought Credit my account and apologize for accusing for a bait and switch.

12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $143.94 Amount Settled: $0.00

Customer Complaint

11/22/2021

Purchased a HID headlight kit with 55 watt ballast. One pair bulbs with two extra, relay harness, Error warning cancellers, Lifetime warranty. After receiving the product in a very poor packaging and attempted to install the product come to find out the product lights are not working properly, after numerous attempts I found that this product is possibly for a different make and model vehicle. I ordered for a 2003 Mazda mpv, after trying to contact there customer service I keep getting a automated message stating they will get back to me 1-2 business days after numerous attempts I finally get a message stating I would need a PayPal account number for purchase review of the product, but I never used PayPal I told them I used a bank card I haven't heard back from them since that message, they took my payment on November 11 2021, I have since read numerous complaints online in a very similar way of customers not receiving proper parts, damaged parts and the packages packed very poorly, I have read reviews giving them only 1 star rating out of 5 , I have come to the conclusion that there customer service agents are avoiding me entirely. Thank you Resolution Sought At this point I would desire a full refund. I have requested a RMA # for returning merchandise. But, haven't received anything yet.

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