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Laurel Motors Holding Co

25 inquiries |
New Car Dealers

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933 Eisenhower Blvd
Johnstown, PA 15904 | Get Directions

(814) 277-3792

http://www.laureltoyotapa.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/19/2019 Karen S.

Your service dept. needs to improve its customer service. Many times I have called for an appt. only to have a return call hours later if they call back at all. In January of this year, I called several times to make an appt. and no answer. I had to go to the dealership to do this. Today I had car in for a new battery and told them that bracket to hold the battery in was on the front seat. When I pulled out the bracket was still on the seat. I know that the attendant was not paying much attention to what I was telling him. I have bought many cars and trucks from this dealership, but if this practice continues I will be looking at other places to buy a car or truck.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Laurel Motors Holding Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile dealers.

Primary Contact:	Matt Smith (Executive VP of Operations)
Business Started:	1/1/1991
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Laurel Valley Motors

Laurel's Land of Oz

Laurel Ford

Laurel Chrysler Jeep Hyundai

Laurel Toyota B M W

Websites:
There are no additional web sites.

Contacts:

Michael Smith (Owner & President)

Scott Bernardo (General Manager)

Addresses:

1880 Bedford Street, Johnstown, PA, 15902

737 Scalp Avenue, Johnstown, PA, 15904

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