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Reputation Report

LBF Travel, Inc.

  1,112 inquiries |
Travel Agencies and Bureaus

4545 Murphy Canyon Road Suite 210
San Diego, CA 92123
| Get Directions

(858) 429-7599

http://www.lbftravel.com

24 Hours A Day
7 Days A Week

Company Rating

F

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Customer Reviews

based on 3 reviews.

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Complaint Experience

79%

Complaint Resolution Index (CRI)

19 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/24/2021

Complaint was eventually resolved by LBF Travel, Inc.

A big thank you to Business . Consumer Alliance for assisting me in resolving complaint. Very professional & prompt response received, rating 5 Stars

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Complaints and Resolutions

Total Amount in Dispute:
$30,220.00

Total Amount Settled:
$5,844.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

19 complaints against LBF Travel, Inc. closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
1 Making a partial refund
7 Agreed to make an adjustment
0 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
3 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Smartfares is an online travel reservations service specializing in cheap flights and discounted airline tickets and a large variety of travel content and outstanding customer service.

Primary Contact: Customer Service
Business Started: 7/8/2009
Social:

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Licensing

Seller of Travel Program (CA AG)

Verified License

License Number: 2103435
Status: Active

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

SmartFares.com
Travelation.com
Hotelwiz.com
Traveler HelpDesk

Websites:

Contacts:

Customer Service
Inquiries
Adrian Myram (Financial Controller)
Michael H. Thomas (President & CEO)
Peter C. Harders (Vice President of Strategic Partnerships)

Addresses: