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LBF Travel, Inc. complaints

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4545 Murphy Canyon Road Suite 210
San Diego, CA 92123 | Get Directions

(858) 429-7599

http://www.lbftravel.com

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Total Amount in Dispute:
$8,600.00

Total Amount Settled:
$4,000.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

12 complaints against LBF Travel, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
2	Unanswered

12 complaints against LBF Travel, Inc.

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5/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/22/2023

This website advertising false information about ticket prices. They advertise a certain price and immediately after you spend time to put all the information and click "reserve" , they claim that the price has changed and it is now so and so that is way much higher than advertised. They claim that the airlines changed the prices and actually, it is not as even when I came back after a long time, they still advertise the same prices. The trick that they do is to lure customers to call them and try to sell them at the higher prices. They play this trick all the time which never happens on other sites. This behavior is considered false advertisement and it is very unfair to customers and we strongly feel that we are cheated with our time. Please take the proper actions to address this issue. Resolution Sought To address the issue and warn Smartfares company of the false advertisement tricks to protect customers.

1/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

I bought a flight with them, a reservation code was sent, surprise, I contacted Iberia and they said the flight didn't even exist. I contacted Traveler Help Desk and they said that the flight they had listed was not available anymore and the only option I had was to cancel with 160 fee or to buy a more expensive flight. They said I was charged a fee because they separated my seats on a flight that never existed. Resolution Sought I would like my 160 back. This is unacceptable and the reviews they have online are all bad. This is scam!

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